14 Best AI Chatbots Software for Your Website Compared 2024

You can automatically welcome new users, point them to products, schedule messages, respond to specific keywords, and much more. Plus, the custom chatbot, powered by ChatGPT, is trained directly from your knowledge base. This makes it easy to provide accurate and personalized responses based on your particular product or service.

A WordPress chatbot plugin can help streamline customer service and support on your website. However, we recommend using HubSpots’s all-in-one marketing plugin. It integrates seamlessly with your CRM platform and WordPress site and lets you create personalized messages to your customers. If you’ve used a website that uses it, you know how easy it is for both a customer and the support staff.

It comes with a drag-and-drop visual builder from which developers can choose pre-built conversation flows and widgets and customize them according to their needs. Moreover, it comes with 4 pre-built templates that you can use to build chatbots. The primary purpose behind offering tailored messages via chatbots to customers is to help them find their desired information without any hindrance. A chatbot should provide information without clicks, and responses should be to the point. If we consider customer service, chatbots save names, ticket numbers, and the particular issue of the customer. It later provides a personalized solution according to the customer’s requirements.

Customers prefer chatbots as they provide instant responses and are available 24/7. This enhances their overall experience and improves their satisfaction with your brand. Chatbots can provide customers with product details and answer any questions, making the research process easier and more seamless.

Give your chatbot a name

On these sites, chatbots can first understand users well by asking and then offer a personalized experience to them. Try Chatling for free today to start streamlining your customer support with intelligent AI chatbots. Their cheaper plans offer basics such as prebuilt analytics dashboard, standard bots, and predefined responses. As you upgrade to their pricier plans, you get more advanced AI, multilingual support, and a self-service customer portal. In this guide, we’ve curated a list of the best chatbots for WordPress websites to save you hours of research time. We’ll cover features, pricing, pros & cons—everything you need to make the right decision.

Editorial Staff at WPBeginner is a team of WordPress experts led by Syed Balkhi with over 16 years of experience in WordPress, Web Hosting, eCommerce, SEO, and Marketing. Started in 2009, WPBeginner is now the largest free WordPress resource site in the industry and is often referred to as the Wikipedia for WordPress. You can use GrooveHQ if you want to manage all your email, social channels, and chat messages in one place. Our top choice, Botsonic, and a couple of others have free options for you to try out, while the other two also have free trials.

Trigger the conversation to start when visitors hit a specific spot on the webpage, or at a certain moment when they’re most engaged. Gobot allows online store companies to collect data in real-time so they can build personalized messaging and intelligent follow-up questions. Customization features let you add your company logo, match color palettes, and manually set the widget position on your page. You can also add other chatbots, for example to create one specific to a particular page, by clicking on the little “+” icon. It currently lists 59,334 plugins, including several dozen dedicated to the creation of a chatbot (classic, intelligent, or live chat).

For example, the Pro plan costs $25 per month and supports 4 operators. Similarly, the Unlimited plan costs $99 per month and supports unlimited operators. You can also purchase the Pro and Unlimited plans on a yearly basis at a discounted rate of $19 per month and $75 per month, respectively.

If you want to use this plugin to bring your chatbot into WordPress, you have to create an IBM Cloud Lite account first. It’s free to start, but will put a cap on how many conversations can take place through your chatbot each month. Flow XO is a little more complex than some chatbot builder options.

A prompt will now open on the screen, where you can add chat responses and quick replies like text, images, and buttons by dragging and dropping the blocks into the prompt. https://chat.openai.com/ Now, to start creating a chatbot, just click the ‘Go to dashboard’ button. Pro version also includes a handy giphy floating search for easy embed in the language center.

What is the Best WordPress Chatbot?

Once you are done, scroll down to the ‘Visitor information and behavior’ section. Here, you can choose the visitors that you want the chatbot to be shown to. You can leave these settings as they are if you want the chatbot to appear on every page of your website. After that, you can leave the rest of the chatflow settings as they are or keep editing the different actions for your chatbot. This will take you to the next page, where you can select any of the premade chatbot templates.

Formerly known as Watson Conversation, you can access this chatbot plugin by signing up for a free IBM Cloud Lite account. Tidio is a free WordPress chatbot plugin that has over a dozen templates for recovering abandoned carts, offering discounts and promotions, and collecting leads. Or, for those who prefer to create their own conversations, Tidio has a drag-and-drop visual editor that allows users to create conversations from scratch.

Tidio offers an easy-to-use interface and over 27 chatbot templates for lead generation, customer support, and marketing. However, its chatbot builder software may not be as versatile as other options, and it may not offer as many chat triggers or advanced AI and NLP capabilities. As a WordPress chatbot plugin, it’s ready to launch but won’t be as intuitive for most people starting out. The CollectChat plugin is one of the easiest ways to add a chatbot to your WordPress site. This will help enhance your customer support and increase business opportunities.

It is actively on version 5.2.1 and last saw a change on March 27th, 2024. The latest version runs on WordPress 6.4.3 and requires at least PHP 5.6 to run on your server. This plugin is presently functioning on over 5,000 WordPress websites.

When you’ve finished customizing the settings, there’s no need to save. The big advantage is that all the plugins listed in the official directory have at least one free version. According to this study, the chatbot market will reach $543 million by 2026. It also reveals that 62% of consumers prefer to use a chatbot online, rather than wait for human intervention. It’s able to take into account the context of the conversation and generate responses based on this context, making interactions more personalized. It analyzes the meaning of the sentence and learns from past interactions with your visitors, in order to respond more precisely.

You can adjust Quriobot’s styling to fit your website’s color scheme and you can even add custom CSS if you want to. There is plenty of documentation on the Chatfuel website to help you build a bot easily. This includes advice on how to make sure you follow Facebook’s rules for using a Messenger bot.

Moreover, MyAlice enables you to service your customers 24/7, 365 days a year. The Personal plan lets you use the chatbot on one site, it provides one year of upgrades and support, and it costs $39 for one year. The Master plan lets you use the chatbot on up to 100 sites, provides lifetime upgrades and priority support, and costs a one-time charge of $98. You can foun additiona information about ai customer service and artificial intelligence and NLP. Chatra is a WordPress chatbot designed to help with sales and is a part of Chatra’s multichannel marketing tool. It offers customizable chatbot templates for lead generation, basic support, checkout assistance, and exit intent messages to reduce abandoned cart rates.

It also integrates with Facebook Messenger, and other popular software. Intercom integrates with email marketing services, Slack, Google Analytics, Salesforce, CRM software, Zapier, and more. You can use automated messages within Zendesk Chat, such as triggering messages based on what your customers are doing. You can also optimize your messages by testing which ones have a high engagement rate. It offers integrations with many third-party tools such as Zendesk, Help Scout, and more. Freshchat allows you to build chatbots for WhatsApp, Messenger, Apple Business Chat, mobile, and web.

It is designed to use conversations for conversions and allows you to create scenarios that help you get more sales. Chatbots allow you to free up time by automatically answering common customer questions. They can also be used Chat PG to generate leads, improve user experience, and make more sales. It is the best WordPress chat plugin on the market that allows you to easily add chatbots and live chat functionality to your website with its free plugin.

What should I consider when choosing a chatbot plugin?

LiveChat is a super popular live chat software that can easily be integrated with your WordPress website using its plugin. Lyro AI by Tidio uses your content and data to make chats as smooth as possible. They can take FAQs and give them to your visitors in a way that matches the flow of the conversation. It also learns from conversations so that it doesn’t offer up information that your visitors aren’t actually searching for.

Many business owners are satisfied with the results of their chatbots. IBM Watson Assistant (formerly Watson Conversation) is one of the best chatbots for WordPress, as it operates with AI. You can easily teach your bot to help website visitors dig into your product or service better. If you want to upgrade, it will cost you $100/month for the “Lite” plan, $200/month for the “Advanced”, and custom pricing for “Enterprise”. Just recently, the company introduced a new annual subscription plan for $495/mo that allows you to create unlimited chatbots, live chat widgets, popups, auto messages and so much more. It would be a vast understatement to say that WordPress operates an army of native plugins that are quick and easy to install.

For paid accounts, you can use any GCP Region supported by Pinecone like eu-west4-gcp or us-central1-gcp. Just go to the ‘API Keys’ page and click on the ‘Create API Key’ button. You can also select the main color of your Help Assistant chatbot on this page. To get started, you need to install and activate the Heroic KB plugin.

Many of the users who left a piece of feedback found this plugin to be useful. This product was initially published by its creator in January of 2016. It is presently on version 0.45 and last experienced a change on February 20th, 2024. The most recent update works on WordPress 6.4.3 and requires at least PHP 5.3 to function on your server.

If you’re used to designing in this manner, you’ll probably love the builder interface. Although it says “free” to start, you can’t actually use this builder without paying. To customize your chatbot, you can create a bot name, specify the triggers, and choose the widget colors to match your website design. They also offer many built-in integrations with third-party marketing services, and the pricing is fairly affordable compared to other solutions. It comes with ready-to-use bots, such as the Info-Capture and the Answer Bot. Other key features include omni-channel conversation management, multilingual automatic translation, widgets, routing, and more.

It includes a CRM system for managing contacts, pre-designed forms for lead generation, and a live chat feature for building customer relationships. One key thing to remember before beginning your chatbot journey is to do your research beforehand, to ensure you know what features are best suited for your business needs. You should also take your team’s IT capabilities into account, since some platforms will have a much steeper learning curve than others. Chatra is a multichannel marketing tool featuring a chatbot, as well as live chat and help desk features. Its exit-intent messages aim to prevent visitors from leaving, so they can help businesses convert more sales. It also includes conversation storage for holding important customer conversation history in case reps need to go back and find important information.

Many of the customers who left a piece of feedback found AI ChatBot to be useful. With ChatBot’s native WordPress integration, you can start chatting in minutes to engage, convert, and support your visitors. Integrating a chatbot with WordPress is incredibly easy, thanks to the wide range of chatbot plugins available on the WordPress marketplace. Most of these plugins best chatbot for wordpress can be found with a simple search and installed and set up with just a few clicks. Chatbots can effectively answer commonly asked customer service questions, reducing the workload of your customer service team and providing quick and accurate responses to customers. Joonbot is yet another simple chatbot solution that makes creating a WordPress chatbot a snap.

Secondly, you can visit the WordPress dashboard section and find the most suitable plugin per your needs. For the same, you should check out all the features & functionalities, support, etc. Learn how WordPress ActiveCampaign plugins can tie these two applications together. There has been one recorded security or vulnerability issue with MyAlice. There has been one recorded security or vulnerability issue with Crisp. I dare you to ask me anything – all the answers are around the corner.

Chatfuel

Finally, your chatbot should integrate with your other tools and systems for a more unified workflow. Make sure to choose a WordPress chatbot that supports various third-party integrations, including different web hosting platforms, CRMs, and so on. This piece of software was initially released by its owner in July of 2018. It is actively on version 4.3.2 and last experienced a revision on November 14th, 2023.

It even lets you create chatbots to answer user questions when your support team isn’t available. Chatbots have become a need of the hour for customers & businesses. Customers like chatbots to get instant answers to their questions.

It is presently on version 2.4.1 and last experienced an update on January 14th, 2024. The latest edition works on WordPress 6.4.3 and requires at least PHP 5.6 to operate on your server. This plugin is currently operating on over 100 WordPress websites. Reviews for Social Live Chat Helpdesk – MyAlice are very positive. Many of the end-users who left a review found this plugin to be useful. This product was originally released by its developer in July of 2017.

• Plus, the mobile app means business owners can pick up the conversation from anywhere if needed.
• Chatbots can understand the visitors’ queries well, answer their questions directly, and redirect them to essential resources for further clarification.
• Have you already published various blogs, articles, pages, call to action, etc., on your website that are beneficial for the users?
• Another popular option is combining an LLM chatbot with a live chat fallback option.
• Note that you’ll also find free chatbot WordPress plugins that require integration with a CRM like Hubspot or Zoho.

As many as 74% of business owners are satisfied with the results of their chatbots. About 69% of shoppers prefer to use chatbots in order to get instant responses. Before we jump into the actual reviews, let’s have a quick look at what good adding a chatbot to your WordPress website can bring about. As you’ve seen throughout these lines, creating a chatbot on your WordPress site can enable you to automate certain tasks, while saving precious time on a daily basis.

• Besides this, if an account login feature is available on a website, chatbots use all the available data of customers to offer a highly-personalized user experience.
• When you’re considering ways to provide support through your WordPress website, do chatbots ever enter the equation?
• While it has a decent rating of 4.6/5 from over 150 reviews, it may not be the best chatbot solution for all websites.
• Upon activation, you must visit the HubSpot menu tab from the WordPress admin sidebar and enter your email address to create a HubSpot account.
• You must ensure that users return to your website and remain engaged.

The first & foremost step when installing a chatbot is to find it. As you already have your website on WordPress, you would be familiar with the wide range of robust & easy-to-use plugins offered by the website-building tool. Chatbots are highly beneficial for landing-page websites as their user experience is not up to the mark.

They offer powerful yet intuitive chatbot builders where you can set up even the fanciest scenarios. So when the time comes, it will be easier to scale WordPress chatbots that already have a powerful technology powering them. HelpCrunch is a full-cycle customer communication platform where live chat is in the driver’s seat. The company offers a cool chatbot that you can set up on your WordPress-powered website and is already working on developing AI features for customer service. Like some other chatbot builders, Chatfuel enables you to program your bot’s conversational flow using a series of blocks.

As the name implies, WPBot enables you to integrate an AI chatbot into your WordPress site easily. WPBot can work in Natural Language Processing Mode, Menu Driven Mode, or a combination of both. One of the plugin’s best features is that it can work in any language, empowering you to connect with customers worldwide and expand your business. The Formilla WordPress plugin provides an efficient way to communicate with your customers via chat and chatbots on your WordPress site.